Refund Policy

Refund & Exchange Policy

 

At Gigabyte Store LK, operated by Gigabyte Solutions (Pvt) Ltd, we aim to provide genuine products and a smooth purchasing experience. Please read this policy carefully before placing an order.

 1. Returns Policy

We do not accept returns for purchased products.

Customers are advised to review product details, specifications, and order information carefully before completing a purchase. (Returns are not accepted unless the product is defective or incorrect upon delivery.)

 2. Exchange Policy

We offer exchanges only, subject to the conditions below.

Eligibility for Exchange

• Exchange requests must be made within 7 days from product dispatch or order completion, whichever applies.

• The product must be:

  • Unused
  • In original condition
  • In sealed and undamaged packaging

• The original invoice must be presented.

Exchange Conditions

  • Exchanges are allowed only for products of equal or higher value.
  • Price differences must be paid by the customer where applicable.
  • Exchanges for items of lower value are not permitted.
  • Exchanges are not available for sale or promotional items.

 3. Order Cancellations

• Order cancellations are accepted only in limited cases, subject to approval.

  • Approved cancellations will be issued as store credit only.
  • Store credits will be equal to the paid item value.
  • Cash or card refunds are not provided.
  • Order cancellations are not permitted during sale or promotional periods.
  • Cancellations apply only to paid orders placed through our official website.

If more than 15 business days have passed since a cancellation approval, please contact us for assistance.

 4. Freebies & Promotional Items

  • Free promotional items are dispatched randomly.
  • Color or model requests cannot be guaranteed.
  • Freebies are not eligible for return, exchange, or refund.

 5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

  • If an item is damaged, defective, or incorrect, notify us within 24 hours of receiving the order.
  • Requests made after this period may not be accepted.
  • Our team will assess the issue and provide an appropriate resolution.

 

6. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale or clearance items
  • Gift cards or digital products

 7. Refund Method

  • Approved refunds are issued only as store credits.
  • Store credits will be processed within 10 business days after approval.
  • Refund value applies only to the product price. Delivery, service, or handling fees are not refundable.

 8. Policy Updates

Gigabyte Store LK reserves the right to modify or update this policy at any time without prior notice.

The latest version will always be available on our website.

 9. Contact Information

If you have questions or need clarification regarding this policy, please contact us:

📞 +94 77 616 4002

📧 support@gigabytestore.lk

🌐 gigabytestore.lk