Frequently Asked Questions

1. Are the products sold at Gigabyte Store genuine?

  • Yes. All products sold at Gigabyte Store are 100% genuine and sourced from authorized distributors or trusted suppliers. We do not deal in counterfeit or refurbished items unless clearly stated.

2. Do your products come with a warranty?

  • Yes. Most products come with a manufacturer or store warranty. Warranty duration depends on the product category and is clearly mentioned on the product page or invoice. Please refer to our Warranty & Sales Terms for details.

3. Do you accept returns?

  • No. We do not accept returns. Customers are advised to carefully review product details, specifications, and compatibility before placing an order.

4. Can I exchange a product if needed?

  • Yes, exchanges are allowed within 7 days of dispatch or order completion, subject to conditions. The product must be unused, in original sealed packaging, and accompanied by the original invoice. Exchanges are allowed only for equal or higher value items.

5. What should I do if I receive a damaged or incorrect item?

  • Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us within 24 hours of receiving the order so we can evaluate and resolve the issue.

6. Are refunds available?

  • Refunds are not provided as cash or card refunds. Approved cancellations or issues are handled through store credit only, which can be used for future purchases at Gigabyte Store.

7. How long does delivery take?

  • Delivery timelines depend on your location and the courier service. Estimated delivery times are provided at checkout, but delays may occur due to courier, weather, or other external factors beyond our control.

8. Do you offer installation or technical support?

  • Yes. Through Gigabyte Solutions, we offer professional installation, configuration, and IT support services for networking, security, servers, and enterprise systems. These services can be arranged separately.

9. Is my payment information secure?

  • Absolutely. All payments are processed securely via Shopify and trusted payment gateways. Gigabyte Store does not store your full card or payment details on its systems.

10. How can I contact Gigabyte Store for support?

You can reach us via:

Our support team will be happy to assist you.

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