Privacy Policy
Privacy Policy
Last Updated: January 15, 2026
Gigabyte Store LK, operated by Gigabyte Solutions (Pvt) Ltd, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with our services.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services securely.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
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1. Information We Collect
When we refer to βpersonal information,β we mean information that identifies or can reasonably be linked to you.
Depending on how you interact with our website, we may collect the following types of information:
a) Personal & Contact Information
β’ Full name
β’ Billing and shipping addresses
β’ Email address
β’ Phone number
b) Payment & Transaction Information
β’ Payment method details (processed securely via Shopify and payment providers)
β’ Order history, invoices, and transaction records
β’ Purchase, return, exchange, or cancellation details
Note: We do not store full credit or debit card numbers on our servers.
c) Account Information
β’ Login credentials
β’ Account preferences and settings
d) Technical & Usage Information
β’ IP address
β’ Browser type and device details
β’ Website activity, pages visited, and interaction data
e) Communication Information
β’ Messages sent via email, contact forms, or support channels
β’ Customer service inquiries and responses
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2. How We Collect Information
We collect personal information through the following methods:
β’ Directly from you when you place orders, create an account, or contact us
β’ Automatically through cookies, analytics tools, and similar technologies
β’ Through Shopify and third-party service providers supporting payments, delivery, and analytics
β’ From business partners or service platforms where permitted by law
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3. How We Use Your Information
We use your personal information for legitimate business purposes, including:
a) Order Fulfillment & Service Delivery
β’ Processing orders and payments
β’ Shipping products and managing returns
β’ Managing customer accounts
β’ Providing customer support
b) Service Improvement & Personalization
β’ Improving website functionality and user experience
β’ Remembering preferences and previous interactions
β’ Recommending relevant products and services
c) Communication
β’ Sending order confirmations, updates, and support responses
β’ Sending service-related or administrative notifications
d) Marketing & Promotions
β’ Sending promotional emails or offers (you may opt out at any time)
β’ Displaying relevant advertisements where permitted
e) Security & Fraud Prevention
β’ Detecting suspicious or fraudulent activity
β’ Protecting customer accounts and transactions
β’ Ensuring platform and payment security
f) Legal & Compliance
β’ Complying with legal obligations
β’ Responding to lawful requests from authorities
β’ Enforcing our Terms of Service and policies
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4. Sharing of Personal Information
We may share your information only when necessary and for legitimate purposes, including:
β’ Shopify, which hosts our online store and processes data on our behalf
β’ Payment gateways, shipping partners, and IT service providers
β’ Marketing and analytics partners (subject to applicable laws)
β’ Legal authorities, if required by law or court order
β’ Business transfers such as mergers or restructuring, where applicable
All third parties are required to protect your information and use it only for authorized purposes.
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5. Shopify Platform & Data Processing
Our website operates on Shopify. Shopify processes certain personal data to provide, secure, and improve the platform.
Your information may be processed in countries outside your residence. Shopify complies with international data protection standards.
You can learn more at: https://privacy.shopify.com
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6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
β’ Enable website functionality
β’ Analyze traffic and performance
β’ Improve user experience
You may manage cookie preferences through your browser settings.
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7. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before sharing personal information.
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8. Childrenβs Privacy
Our services are not intended for children under the legal age of majority. We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us so we can remove it.
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9. Data Security & Retention
We implement reasonable administrative, technical, and organizational measures to protect your personal information.
However, no system is 100% secure. Data is retained only as long as necessary to:
β’ Fulfill orders and services
β’ Meet legal and accounting requirements
β’ Resolve disputes and enforce agreements
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10. Your Rights
Depending on your location, you may have the right to:
β’ Access your personal information
β’ Request correction of inaccurate data
β’ Request deletion of your data
β’ Request a copy or transfer of your data
β’ Opt out of marketing communications
To exercise these rights, contact us using the details below. We may verify your identity before fulfilling requests.
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11. International Data Transfers
Your information may be stored or processed outside your country. Where applicable, we use recognized legal safeguards to protect international data transfers.
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12. Updates to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or business practices. The updated version will be posted on this page with a revised βLast Updatedβ date.
Continued use of our services indicates acceptance of the updated policy.
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13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
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π§ support@gigabytestore.lk
π gigabytestore.lk
π +94 77 616 4002
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